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Case Study: A Lifeline Through Equity Release – Staying in the Home They Loved

After decades of hard work and careful planning, life took an unexpected turn for a couple in their later years. Changes at work stripped away the foundation of their income, putting their future in jeopardy.  With an outstanding mortgage, no possibility of re-mortgaging due to their age and income, and the husband in poor health, the couple faced the very real threat of losing their home of over 40 years.
Senior couple reviewing equity release options

To complicate matters further, they faced barriers many overlook: a limited ability to downsize due to their health, and the challenge of finding rental accommodation willing to accept their beloved cats. When they approached their original mortgage provider to explain their situation, they were met with a lack of support and rigid advice, despite years of hard work and loyalty to ensure their mortgage was always paid. 

As the deadline to repay their mortgage loomed closer, fear and uncertainty set in. It was during this time that a friend recommended they look into equity release. They had never considered it before and knew little about the process. 

After speaking to Gordon at Bower, everything changed. 

“They helped me out in every way they possibly could.” 

Bower took the time to explain all the options and involved the couple’s family in the decision-making process, ensuring everyone understood and supported the plan. The equity release not only allowed them to repay their mortgage in full but also left a small sum to clear other outstanding bills, easing day-to-day financial pressure. 

“It was the biggest relief knowing we could stay in our own home.” 

As both husband and wife were in poor health, stability and comfort were paramount. The ability to remain in familiar surroundings, without the stress of uprooting their lives, was invaluable, especially when the husband later passed away. Knowing she could remain in the home they had built their life in brought immense peace of mind. 

“Without Bower, I don’t know what we would have done.” 

Now, with the weight lifted and a renewed sense of security, she is keen to share her experience and has already recommended equity release, and Bower, to a friend. 

“It was such a weight lifted off my shoulders.” 

This case is a real-life example that, even in the face of seemingly insurmountable challenges, compassionate and knowledgeable advice can make all the difference. Equity release, when carefully considered with trusted professionals, can be a lifeline, just as it was for this couple. 

Summary

  • Cleared their outstanding mortgage in full 
  • Paid off other essential bills 
  • Avoided selling their home of 40+ years 
  • Maintained stability during a difficult time of ill health 
  • Retained the ability to stay with their pets 
  • Supported through every step by Bower’s adviser team 

Outcome

Couple agreed on a lump sum release to clear their existing mortgage and remain in their home during retirement

The process

  • Bower Home Finance arranged for an independent specialist adviser to guide clients through a complex financial decision. The adviser delivered a tailored and compassionate service, ensuring all available lifetime mortgage options were carefully considered and the most appropriate solution recommended.
  • Detailed conversations were held to explain regulatory protections, the potential effect on the clients’ estate, and any possible impact on state benefits. Future circumstances, such as the need for long-term care, were also discussed to help the clients make fully informed decisions.
  • Throughout the process, the adviser remained a consistent point of contact, liaising with the lender, surveyor, and conveyancer to ensure a smooth and timely experience. The clients were kept updated at every stage.
  • Independent legal advice was arranged as a required step, ensuring the clients had a clear understanding of the agreement and its long-term implications.
  • As a fully regulated firm and member of the Equity Release Council, Bower Home Finance adheres to the Council’s code of conduct. Further information is available at: http://www.equityreleasecouncil.com/ship-standards.