Our Commitment
We want you to feel unwaveringly confident in your choices, regardless of whether the right route includes an equity plan or another more suitable home finance product. We’ll be with you every step of the way to discuss your options on your terms, at your preferred pace, in a way that makes you feel comfortable, reassured, and heard.
Customer reviews & success stories
We put our customers at the heart of everything we do. We build genuine, personal relationships and work ethically, diligently and professionally to give every single customer the quality service they expect from Bower Home Finance.
We base our success on how well we do this. So when we hear from respected organisations and our peers about how well we’re working, then naturally we feel rather proud.
But what really touches us is when our customers write in to report how happy they’ve been with our service. We really appreciate all these comments, and we’ve included a selection of them here.
Our Customer Videos
Our Customer Reviews
Our Customer Reviews
- Trusted Customer
- Mr Power
I was very impressed with the friendly and helpful attitude of the Bower representative and the speed and efficiency with which my lifetime mortgage was arranged. This is the second time I have arranged such a mortgage with the same agent and each time the service has been excellent. Each of the mortgages rescued me from severe financial difficulty and I was very satisfied with the result.
- Mrs Livingstone
Excellent, dealt with problems quickly
- Trusted Customer
What can I say the service the professionalism the people you spoke too the speed of the process was all perfect. David George the Equity Release Specialist was excellent he went through everything thoroughly explaining every part of the process and answered every question we had perfectly a lovely man. The solicitors Gilroy Smith was excellent with every part of the procedure and professionalism and was very easy to deal with
- Trusted Customer
Excellent, good communication, smooth process, used their recommended solicitors. Took about 5-6 weeks
- Ms Benson & Mr Head
Very good service Paul was brilliant from day one. Highly recommend you
- Mr & Mrs Burr
David George who we dealt with personally (no remote phone call) was excellent, keeping us fully informed through the whole process. Thanks to that its been quite a stress free experience, would 100% recommend no issue, im sure Equity release is not for everyone but to help family we felt it a great way to release cash.
- Trusted Customer
The complete procedure and experience could not have gone better. From the initial telephone call through to the funds being available everything went seamlessly with special thanks to Brett of Bower who guided us through the various steps in our own home at our convenience. He could not have given a better service. The other staff at Bower were wonderful as was Abi who was the solicitor appointed by Bower. I would highly recommend Bower to anyone who is considering a lifetime mortgage.
- Mr Pedley
Right from the first phone call to your office then meeting Hazel Carter was first class, couldn't of wished for a more professional service. Wouldn't hesitate to recommend you to family or friends.
- Mr & Mr Clark
Very thorough and explained very well.excellent lady called maxine went through everything with us nothing too much trouble for her.
- Mrs Monte
Very happy with the service from Bower Home Finance. It was thorough, and everyone was polite and helpful. Everything went well with no problems.
- Mr Blackmore & Mr Layden
Very professional and friendly service. Great communication! Would definitely recommend them.
- Mr & Mrs Sargent
Excellent, Tracy acted professionally at all times throughout the process. She was always friendly, even in stressful times when it looked like it was all going wrong. If all of your operatives are as good as Tracy I would be happy to recommend Bower at every opportunity
- Trusted Customer
Excellent service from the very beginning to end I highly recommend this company particularly the lady that helped me Vanessa Carver extremely kind patient and helpful
- Trusted Customer
I have had excellent service from Bower Home Finance from start to finish. In particular, I would like to commend Jan McLaughlan, the agent who took me through the application process. She was unfailingly helpful, friendly, and attentive. Jan was at pains to understand my requirements and present clear written proposals to address them. Throughout, she was readily available by phone or email to answer questions and provide clarification as necessary. Her professionalism was what decided me to place my business with Bower.
- Trusted Customer
Very good and prompt service from beginning to end of the equity release,
- Trusted Customer
Patrick Mcaarey offered an excellent service throughout my experience with Bower. Would recommend him to anyone who needed A similar enquiry
- John Jarvie and Fernley Thompson
Excellent personal advice and professionally delivered.
- Trusted Customer
Excellent service. Clear communication professional and efficient service provided by Patrick Mc Carry .
- Trusted Customer
PATRICK MCCARRY WAS HELPFUL GOT ME THRUE THE PAPER WORK AND WENT IT WELL
IMPORTANT TO KNOW
At Bower Home Finance, we will understand your unique circumstances and advise you to ensure you are receiving the best plan to meet your objectives. There are plans that allow you to make voluntary repayments and move home, subject to lender criteria. However, early repayment charges may apply in certain circumstances.
Bower Home Finance provides independent, impartial whole of market equity release advice with an award-winning customer service experience. Initial advice is provided at no cost to you and without obligation. Only if you choose to proceed and your plan completes, would a typical advice and administration fee of £1,695 be payable.
Equity release requires paying off any existing mortgage. Any money released, plus accrued interest to be repaid upon death, or moving into long-term care. Equity release will reduce the value of your estate and your entitlement to means-tested benefits now or in the future, and impact long-term care funding. If you are considering equity release, we strongly recommend that you read our Equity Release page carefully and talk to one of our specialists before deciding if you wish to proceed.
To find out more about any of the products and the service we provide, please call us on freephone 0800 411 8668, request a call back, email us, or use our live chat on our website.
Please be aware that equity release may involve a home reversion plan or lifetime mortgage which is secured against your property. All features and risks are thoroughly explained in your free personalised illustration.
Excellent service and very efficient and friendly was .like being helped by a friend