Our Commitment
We want you to feel unwaveringly confident in your choices, regardless of whether the right route includes an equity plan or another more suitable home finance product. We’ll be with you every step of the way to discuss your options on your terms, at your preferred pace, in a way that makes you feel comfortable, reassured, and heard.
Customer reviews & success stories
We put our customers at the heart of everything we do. We build genuine, personal relationships and work ethically, diligently and professionally to give every single customer the quality service they expect from Bower Home Finance.
We base our success on how well we do this. So when we hear from respected organisations and our peers about how well we’re working, then naturally we feel rather proud.
But what really touches us is when our customers write in to report how happy they’ve been with our service. We really appreciate all these comments, and we’ve included a selection of them here.
Our Customer Videos
Our Customer Reviews
Our Customer Reviews
- Trusted Customer
- Trusted Customer
Very good service. Kept up to date on everything as it happened. Helpful, polite and professional team of people that handle everything and answer all of your questions. Making sure that you are happy with everything at each step. Was contacted regularly to make sure that I was happy with what was happening. Prompt answering of emails… was never left waiting.. Amazing company very caring and thoughtful team.
- Mr & Mrs Smith
No complaints what so ever. Our financil advisor visited us several times and clearly explained our options and, once we had decided to move forward, the remainder of the process moved very quickly. The requested funds were deposited into our account within days. Well done to the whole team.
- Mr & Mrs Gray
The concept of Equity Release is straight forward enough but, the many areas of detail attached to the final package require careful and thoughtful guidance. Vanessa Carver, our chosen Bower advisor could not have been more supportive and helpful. Her knowledge of her subject far exceeded our expectations and gave us total confidence in her advice and guidance. Our Equity Release went through without a single hitch and for that we have Vanessa to thank.
- Trusted Customer
Polite, efficient and did a great job quickly. James Knighton explained the whole process very well giving us the confidence to proceed without worrying about anything. He updated us at the key moments throughout the transaction. I would highly recommend Bower Finance.
- Trusted Customer
We were terrified about trying equity release with all the tales of disaster just around the corner but this was the only way to access money for us. Bower was recommended to us by a friend who had used them. One phone call and Vanessa from Bower called to arrange an appointment with us. She is incredibly professional, very knowledgeable and extremely able to clearly communicate the process of equity release. She has metaphoricaly held our hands all the way through the process and now the money is in our bank. She has and is always on the of the phone to answer our fears and concerns with a calm and clear head. Can’t recommend Bower more highly.
- Mr & Mrs Creighton
Financial adviser Patrick McCarry excellent throughout, easily contactable and professional
- Mrs & Mr Cox
Very informative and explained with patience anything that was not understood. Personalized the process to our needs and advised negatives and positives very clearly. Nothing was to much trouble and always a phone call or email away when needed. The responses were quick and we were never rushed. Excellent professional service, thank you.
- Trusted Customer
The Service we received from Brett was excellent, he took us through the paperwork not in a rush and explained everything that we needed to know. We would recommend him to any new clients. Also the Solicitors we used through Brett and Bower were 5 Star and all went very smoothly without having to go to an office, everything was carried out in our house.
- Trusted Customer
The service received was exceptional throughout, very professional and personal. Both Steve Eddolls and Tracy Wheeler were very supportive and available throughout the whole process. From the first appointment Steve was patient understood our position and explained everything clearly, there was no pressure and his professionalism was very reassuring. I have no hesitation in recommending Bower Finance to anyone considering equity release in their property, they will support you all the way.
- Trusted Customer
brilliant service, everything easily explained and always able to contact.
- Trusted Customer
The service we received was very professional, friendly and efficient. Paul explained everything and put our minds at ease. 👍
- Trusted Customer
Andrew was very friendly and helpful all the way through to completion of our businessFruendly, assuring,
- Mr & Mrs Southcott
excellent service knowledgeable staff .would recommend this company
- Mrs Lambert
Given lots of information. No pressure at any point. Easy to arrange and the person I had supporting me was amazing. Just like chatting to a friend. I suppose I can't name her due to confidentiality but she was always fantastic no matter how many questions I had. I even had a call from the Boss who was so lovely as well. It's so nice to not feel intimidated so if anyone out there is considering using more to life don't hesitate.
- Trusted Customer
From the very beginning I was given all the information and guidance and support. Then they kept in touch with information and keeping me up to date with the process.From the valuation of the house to the lawyer with the forms to be signed. Bower checked that I was happy with everything until everything was finalised.
- Mrs Edwards
David explained everything throughly. He was very pleasant and helpful all the way through. I would recommend the company they are very efficient.
- Mr & Ms Purvis
I could not speak more highly of Patrick McCarry. He went well above his remit to help me buy my forever home. His patients and understanding of my position was second to none. I shall be forever grateful to him and would urge anyone to speak with him. Patrick you are my star.
- Mr Charlton-Hubble & Mr Richens
We approached Bower Finance with trepidaetion as a previous company let us down badly. To our surprise, everyone was so helpful and efficient. We truly felt they were here to look after us and do not say that lightlhy. We found Vanessa and Karen a great team and helped us out at every stage. This was a big step to take and we were reassure all the way through it was the right thing to do and we feft we were with the right tea, Thanks to all at Bower and to their Solicitors.
- Trusted Customer
Working with Mike Rasberry at Bower Home Finance has been a thoroughly satisfactory experience. They took time to understand our financial objectives, offering clear and concise advice that has ultimately provided great reassurance for our future. Glad they were recommended to us and would happily do likewise.
IMPORTANT TO KNOW
At Bower Home Finance, we will understand your unique circumstances and advise you to ensure you are receiving the best plan to meet your objectives. There are plans that allow you to make voluntary repayments and move home, subject to lender criteria. However, early repayment charges may apply in certain circumstances.
Bower Home Finance provides independent, impartial whole of market equity release advice with an award-winning customer service experience. Initial advice is provided at no cost to you and without obligation. Only if you choose to proceed and your plan completes, would a typical advice and administration fee of £1,895 be payable.
Equity release requires paying off any existing mortgage. Any money released, plus accrued interest to be repaid upon death, or moving into long-term care. Equity release will reduce the value of your estate and your entitlement to means-tested benefits now or in the future, and impact long-term care funding. If you are considering equity release, we strongly recommend that you read our Equity Release page carefully and talk to one of our specialists before deciding if you wish to proceed.
To find out more about any of the products and the service we provide, please call us on freephone 0800 411 8668, request a call back, email us, or use our live chat on our website.
Please be aware that equity release may involve a home reversion plan or lifetime mortgage which is secured against your property. All features and risks are thoroughly explained in your free personalised illustration.
John was very helpful and guided us through what could have been a complicated lengthy process. Any questions were answered clearly and quickly so that we felt we knew what was happening at each stage. An initial issue with the mortgage company was resolved promptly and he helped us find a more suitable company to replace them. Overall, very happy with the assistance we were given, the people involved and the eventual outcome.